Change of mind
If you change your mind after placing an order, please let us know as fast as you can because the delivery procedures may have already started.
If you have bought a case of one particular wine and you don't like it, let us know as soon as possible.

We will credit your account for the full amount for that bottle as soon as we have collected the rest of the wine from you, provided of course that you have only drunk one bottle from the case.

Breakages
In the event that any of the bottles in your case are damaged, please let us know
as soon as possible and we will issue a full refund for those bottles.

Price guarantee
We guarantee great value. That means that if you buy wine from us and then find the same wine for sale in the UK at a cheaper price within 14 days (but not on promotion, special offer or in a sale) we will refund the difference.

Customer satisfaction
If you are happy with our products then please tell your friends.
If not then please tell us at shop@proseccoriccardo.com